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POSITION SUMMARY
Provide personalized service and tention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communice the important preferences to the entire hotel operion, coordining with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expection and request, coordine with front desk to escort early arrivals, be present upon the guests check in to anticipe the guests needs, complete the butler flags which were put into local systems by the reservion, sales and other departments, and send pre-arrival emails. Coordine with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary informion, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipe and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciion. Speak with others using clear and professional language, prepare and review written documents accurely and completely, and answer telephones using approprie etiquette. Develop and maintain positive working relionships with others, and support team to reach common goals. Comply with quality assurance expections and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Educion: High school diploma or G.E.D. equivalent.
Reled Work Experience: No reled work experience.
Supervisory Experience: No supervisory experience.
License or Certificion: None
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Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipory service for all of its guests, delivered flawlessly by a team of gracious hosts th combine classic sophisticion and modern sensibility, as well as our signure Butler Service. We invite you to explore careers St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott Internional. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.